Terms & conditions

These General Terms and Conditions ("Terms") apply to all quotations, offers, agreements, and services provided by Digital Front, a web development agency based in Amsterdam, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number [KVK NUMBER]. By engaging our services, requesting a quotation, or entering into an agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms are intended to create a transparent and fair working relationship between Digital Front and our clients. They outline the rights and obligations of both parties throughout the course of a project, from initial consultation through delivery and post-launch support.

In the event of any conflict between these Terms and the provisions of a specific project agreement or statement of work, the provisions of the project-specific document shall prevail to the extent of the inconsistency. These Terms shall apply in all other respects.

In these Terms, the following definitions apply. "Company" (also referred to as "we", "us", or "our") means Digital Front, registered and operating in Amsterdam, the Netherlands. "Client" (also referred to as "you" or "your") means the natural person, legal entity, or organisation acting in the course of a trade, business, or profession that engages the Company for the provision of Services. "Services" means all work performed by the Company on behalf of the Client, including but not limited to web design, web development, e-commerce development, web application development, content management system setup, hosting configuration, SSL certificate provisioning, consultation, and post-launch support.

"Deliverables" means all tangible and intangible outputs produced by the Company in the course of providing the Services, including but not limited to website designs, source code, graphics, documentation, and configured hosting environments. "Agreement" means any contract, project proposal, statement of work, or quotation accepted by the Client, together with these Terms, that forms the basis of the engagement between the Company and the Client.

"Intellectual Property" means all patents, copyrights, design rights, trademarks, database rights, trade secrets, know-how, and all other intellectual property rights, whether registered or unregistered, and all applications for the same anywhere in the world. "Third-Party Services" means any software, platforms, hosting providers, plugins, APIs, or services provided by parties other than the Company that are integrated into or used in connection with the Deliverables.

These Terms apply exclusively to agreements entered into with natural persons or legal entities acting in the conduct of a trade, business, or profession. Digital Front does not provide Services to consumers within the meaning of Articles 6:236–6:238 of the Dutch Civil Code. Digital Front specialises in the design, development, and delivery of custom websites, webshops, and web applications for small and medium-sized businesses. Our services are tailored to sectors including hospitality, retail, healthcare, and professional services across the Netherlands and Europe. Each project begins with a free, no-obligation consultation to understand your needs and goals.

The specific scope of Services for each project is defined in the project quotation or statement of work. Unless explicitly stated otherwise, our standard project scope includes: custom design (visual concepts and UI/UX design), front-end and back-end development, content management system (CMS) setup and configuration, domain and hosting configuration, SSL certificate provisioning, and thirty (30) calendar days of post-launch support for bug fixes and minor adjustments.

Unless explicitly included in the project quotation, the following are not part of the standard scope of Services: content creation (copywriting, photography, videography), search engine optimisation (SEO) beyond basic on-page setup, ongoing maintenance and updates after the post-launch support period, paid advertising or marketing campaigns, migration of data from legacy systems, and custom integrations with third-party software or APIs. Any work outside the agreed scope will be quoted separately and requires written approval from the Client before commencement.

All quotations and proposals issued by the Company are free of charge and without obligation. A quotation is valid for thirty (30) calendar days from the date of issue, unless otherwise stated in the quotation itself. Quotations are based on the information provided by the Client at the time of the consultation. If this information later proves to be inaccurate or incomplete, the Company reserves the right to adjust the quotation accordingly.

An Agreement is formed when the Client accepts a quotation in writing, which includes acceptance by email or through a digital signature. Verbal acceptances are not binding unless confirmed in writing by the Company. Once accepted, the quotation together with these Terms constitutes the full Agreement between the parties. Any changes to the Agreement must be agreed upon in writing by both parties.

If the Client requests changes or additions to the project scope after the Agreement has been formed, these will be treated as change requests. The Company will provide a supplementary quotation for any additional work, including its impact on the project timeline and budget. Change requests will only be executed upon written approval by the Client. The Company is not obligated to accept change requests if they would materially alter the nature of the project or conflict with the Company's capacity or expertise.

All prices quoted by the Company are in euros (EUR) and are exclusive of value-added tax (BTW) unless explicitly stated otherwise. The Company will clearly indicate the applicable VAT rate on all invoices. Fixed-price quotations are based on the agreed scope of work; any work outside this scope will be quoted and invoiced separately. The Company reserves the right to adjust its rates annually. Clients with ongoing agreements will be notified in writing at least 30 days before the effective date of any rate changes. For ongoing services such as hosting or maintenance, the rates in effect at that time apply.

Unless otherwise agreed in writing, the following payment schedule applies: fifty percent (50%) of the total project fee is due upon acceptance of the quotation and must be paid before the Company commences work; the remaining fifty percent (50%) is due upon delivery of the Deliverables, prior to the final launch or deployment of the project. The Company reserves the right to propose alternative payment schedules for larger projects, which will be specified in the project quotation.

Invoices are payable within fourteen (14) calendar days of the invoice date. Payment must be made by bank transfer to the account specified on the invoice. If payment is not received within the specified period, the Client will be sent a written reminder and granted an additional fourteen (14) day period to settle the outstanding amount. If the payment remains outstanding after this second period, the Company is entitled to charge statutory commercial interest (wettelijke handelsrente) in accordance with Article 6:119a of the Dutch Civil Code, as well as reasonable extrajudicial collection costs in accordance with the Besluit vergoeding voor buitengerechtelijke incassokosten.

The Company reserves the right to suspend or terminate the provision of Services if any invoice remains unpaid beyond the payment terms. Any Deliverables will not be transferred or launched until all outstanding invoices have been settled in full.

Delivery timelines are established in the project quotation and are based on the expected scope of work and the Client's timely cooperation. The Company will make reasonable efforts to meet agreed timelines; however, all delivery dates are indicative and non-binding unless explicitly agreed otherwise in writing. Exceeding a delivery date does not entitle the Client to compensation, termination, or suspension of obligations under the Agreement.

Projects are typically delivered in milestones, which may include: design concept presentation, development of the agreed website or application, a staging environment review, and final launch or deployment. At each milestone, the Client will be invited to review the Deliverables and provide feedback within fourteen (14) calendar days. If the Company does not receive feedback within this period, the milestone will be deemed accepted.

Upon delivery of the completed project on a staging environment, the Client has fourteen (14) calendar days to conduct a final review and report any issues that represent a deviation from the agreed specifications. Minor subjective preferences or new feature requests do not constitute grounds for rejection. If the Client does not respond within the review period, the Deliverables are deemed accepted. After acceptance, the Company will proceed with launching the project on the live environment.

Delays caused by the Client, including but not limited to late provision of content, delayed feedback, or unavailability for scheduled reviews, may result in corresponding delays to the delivery timeline. The Company will communicate the impact of any such delays and adjust the project schedule accordingly.

The Client is responsible for providing all content, materials, and information required for the project in a timely manner and in the formats specified by the Company. This includes but is not limited to text copy, images, logos, brand guidelines, login credentials for relevant platforms, and any other materials identified during the consultation or project planning phase.

The Client warrants that all content and materials provided to the Company are accurate, lawful, and do not infringe upon the intellectual property rights, privacy rights, or any other rights of third parties. The Client shall indemnify and hold the Company harmless against any claims arising from the content or materials provided by the Client.

The Client agrees to make themselves or a designated representative available for consultations, feedback sessions, and milestone reviews within the timeframes communicated by the Company. The Client acknowledges that prompt and clear communication is essential to the successful delivery of the project. If the Client fails to respond to requests for feedback or materials for more than thirty (30) calendar days, the Company reserves the right to treat the project as completed and invoice any remaining amounts due.

The Client is responsible for maintaining their own backups of any content or data provided to the Company and for ensuring that any third-party accounts or services used in connection with the project (such as domain registration, hosting accounts, or payment provider accounts) remain active and in good standing throughout the project and thereafter.

All Intellectual Property rights in the Deliverables created by the Company remain the property of the Company until full payment of all invoices related to the project has been received. Upon full payment, the Company grants the Client a perpetual, non-exclusive right to use the specifically developed end product for the Client's own business purposes.

This assignment does not extend to: (a) pre-existing Intellectual Property of the Company, including proprietary frameworks, code libraries, tools, or templates developed prior to or independently of the project; (b) open-source software and third-party components incorporated into the Deliverables, which remain subject to their respective licences; and (c) general knowledge, techniques, and experience gained by the Company during the project. Where pre-existing Intellectual Property of the Company is incorporated into the Deliverables, the Client is granted a non-exclusive, perpetual, royalty-free licence to use such elements solely as part of the delivered project.

The Company retains the right to display and reference the completed project in its portfolio, on its website, and in marketing materials, unless the Client explicitly objects in writing prior to the commencement of the project. This portfolio right is limited to screenshots, descriptions, and links, and does not grant the Company any right to use the Client's confidential information or trade secrets.

The Client shall not reverse-engineer, decompile, or disassemble any proprietary components of the Deliverables. If the Agreement is terminated before completion and before full payment is made, all Intellectual Property rights in the Deliverables remain with the Company, and the Client shall not use any partial Deliverables without the Company's prior written consent.

The Company warrants that the Deliverables will be developed with reasonable skill and care and in accordance with the specifications agreed upon in the project quotation. Upon final delivery and launch, the Company provides a warranty period of thirty (30) calendar days during which the Company will, at no additional cost, correct any defects or bugs that (a) are reported by the Client in writing, (b) represent a deviation from the agreed specifications, and (c) are not caused by the Client, third-party modifications, or circumstances outside the Company's control.

The warranty covers: functional bugs and errors in custom-developed code, layout or rendering issues across the browsers and devices specified in the project agreement, broken functionality directly resulting from the Company's work, and issues with the CMS configuration as delivered by the Company. The warranty does not cover: issues arising from modifications made by the Client or third parties after delivery, problems caused by changes to third-party services, plugins, or APIs, issues resulting from the Client's hosting environment (unless hosting was configured by the Company), content-related issues such as typographical errors or broken links caused by the Client's content entry, and damage caused by malware, hacking, or other security breaches not attributable to the Company's code.

After the thirty-day warranty period, continued support, maintenance, and updates are available under a separate maintenance agreement. The Company will provide a quotation for ongoing support upon request. The Company strongly recommends that the Client arrange for regular maintenance to ensure the continued security and performance of the Deliverables.

The Company does not warrant uninterrupted or error-free operation of the Deliverables, as web-based products are inherently dependent on third-party infrastructure, including but not limited to hosting providers, internet service providers, and browser vendors. The Company does not warrant any particular search engine ranking, conversion rate, or business outcome resulting from the Deliverables.

The Company's liability is limited to the amount paid out by its professional liability insurance in the relevant case, plus the applicable excess (eigen risico). If the insurer does not pay out in a specific case, the Company's total aggregate liability shall be limited to the invoice amount for the relevant assignment, up to a maximum of the amount actually invoiced and paid in the 12 months preceding the event giving rise to the damage.

The Company shall not be liable for any indirect, consequential, special, or incidental damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of data, loss of goodwill, business interruption, or any other economic loss, even if the Company has been advised of the possibility of such damages. This limitation applies to the fullest extent permitted by Dutch law, without prejudice to mandatory law.

The Company shall not be liable for any damages or losses resulting from: (a) the Client's failure to fulfil its obligations under the Agreement, including the timely provision of accurate content and materials; (b) modifications to the Deliverables made by the Client or third parties without the Company's involvement; (c) decisions made by the Client based on advice or recommendations provided by the Company; (d) the unavailability or malfunction of third-party services, including hosting providers, payment processors, and software platforms; or (e) circumstances constituting force majeure as defined in these Terms.

Nothing in these Terms shall exclude or limit the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Dutch law, in accordance with the Dutch Civil Code.

Either party may terminate the Agreement by providing thirty (30) calendar days' written notice, unless otherwise agreed. In the event of early termination, the Client shall pay for all Services rendered and costs incurred by the Company up to the effective date of termination. Any down-payment already made shall not be refunded, unless the Company is in breach of its obligations under the Agreement.

The Company may terminate the Agreement with immediate effect by written notice, without being liable for any damages, if: (a) the Client is declared bankrupt, applies for suspension of payments, ceases its business operations; or (b) the Company has reasonable grounds to doubt the Client's ability to fulfil its payment obligations.

Upon termination of the Agreement, the Company shall make all materials and data belonging to the Client available within 30 days, provided all outstanding invoices have been settled. After this period, the Company is entitled to delete the Client's materials and data from its systems.

Termination of the Agreement does not affect any rights or obligations that have accrued prior to the date of termination, including but not limited to payment obligations, confidentiality obligations, and limitations of liability. The provisions of these Terms that by their nature should survive termination shall continue in full force and effect.

Both parties agree to treat as confidential all information received from the other party that is designated as confidential or that, by its nature, should reasonably be understood to be confidential. This includes but is not limited to business plans, financial information, technical specifications, customer data, marketing strategies, pricing information, and any proprietary methods or processes disclosed during the course of the engagement.

The receiving party shall not disclose, publish, or otherwise disseminate confidential information to any third party without the prior written consent of the disclosing party, except: (a) to the receiving party's employees, contractors, or professional advisors who have a legitimate need to know and who are bound by equivalent confidentiality obligations; (b) as required by law, regulation, or court order, provided the receiving party gives prompt notice to the disclosing party where legally permitted; or (c) where the information has become publicly available through no fault of the receiving party.

The obligations of confidentiality set out in this section shall survive the termination of the Agreement for a period of two (2) years from the date of termination. Upon termination, each party shall, upon request, return or destroy all confidential materials received from the other party, except where retention is required by law or for the exercise of a legitimate legal claim.

The Company processes personal data in accordance with the General Data Protection Regulation (EU Regulation 2016/679, "GDPR") and the Dutch Implementation Act for the GDPR (Uitvoeringswet AVG). Our Privacy Policy, available on our website, provides detailed information about how we collect, use, store, and protect personal data. By engaging our Services, the Client acknowledges that they have read and understood our Privacy Policy.

In the course of providing the Services, the Company may collect and process the following personal data from the Client and the Client's representatives: name, email address, telephone number, and company name. This data is collected through our contact forms and is processed solely for the purpose of providing the Services, communicating about the project, and fulfilling our contractual obligations. The legal basis for this processing is the performance of the Agreement (Article 6(1)(b) GDPR) and, where applicable, the Company's legitimate interests (Article 6(1)(f) GDPR).

The Client is responsible for compliance with the GDPR in respect of personal data collected through the website or application developed by the Company, including implementing an adequate privacy policy, obtaining valid consent from data subjects, and handling data subject requests regarding their rights under the GDPR. The Company will assist the Client in this regard upon request, but ultimate responsibility lies with the Client as data controller. Full details of the third-party services and processors used by the Company's website, including applicable safeguards for international data transfers, are set out in our Privacy Policy and Cookie Policy.

Where the Client provides personal data of its own customers or end users to the Company in connection with the project (for example, for migration into a CMS or e-commerce platform), the Client acts as the data controller and the Company acts as the data processor. In such cases, the parties shall enter into a separate Data Processing Agreement (Verwerkersovereenkomst) in accordance with Article 28 of the GDPR, prior to any such data being shared.

The Deliverables may incorporate or depend upon third-party services, software, platforms, and components. These may include, but are not limited to: hosting providers (such as Vercel), content management systems, e-commerce platforms, payment gateway integrations, analytics tools, open-source libraries, and third-party APIs. The Client acknowledges that these third-party services are subject to their own terms of service, privacy policies, and licensing agreements.

The Company is not responsible for the availability, performance, security, or continued development of any third-party services integrated into the Deliverables. Changes to the pricing, terms, functionality, or availability of third-party services are outside the Company's control and do not constitute a breach of the Agreement. If a third-party service becomes unavailable or undergoes material changes, the Company will, upon request and at the Client's cost, make reasonable efforts to identify and implement alternative solutions.

The Client is responsible for maintaining its own accounts and subscriptions with third-party service providers, including but not limited to domain registrars, hosting providers, and software licence providers. The Company may, upon the Client's request and at the Client's cost, manage certain third-party accounts on the Client's behalf, but the Client remains the account holder and bears ultimate responsibility for compliance with the relevant third-party terms of service.

Neither party shall be liable for any failure or delay in performing its obligations under the Agreement to the extent that such failure or delay is caused by circumstances beyond that party's reasonable control ("Force Majeure"). Force Majeure events include, but are not limited to: natural disasters, epidemics or pandemics, acts of war or terrorism, government actions or sanctions, power failures, internet or telecommunications outages, cyberattacks, strikes or industrial disputes, and failures of third-party services on which the affected party depends.

The party affected by a Force Majeure event shall promptly notify the other party in writing, specifying the nature of the event and its expected duration. The affected party shall make reasonable efforts to mitigate the effects of the Force Majeure event and resume performance of its obligations as soon as reasonably practicable.

If a Force Majeure event continues for a period exceeding sixty (60) calendar days, either party may terminate the Agreement by giving written notice to the other party. In such case, the Client shall pay for all Services rendered and costs incurred by the Company up to the date of termination, and neither party shall have any further liability to the other, except for obligations that accrued prior to the Force Majeure event.

The Company reserves the right to amend these Terms from time to time. Amendments may be made to reflect changes in applicable law, changes in the Company's services or business practices, or to clarify existing provisions. The Company will publish updated Terms on its website with a revised "Last updated" date.

For ongoing projects and active Agreements, the Company will notify the Client in writing (including by email) at least thirty (30) calendar days before any material amendments take effect. If the Client does not agree with the amended Terms, the Client may terminate the Agreement within this thirty-day notice period. Continued use of the Services or commencement of a new project after the amended Terms take effect constitutes acceptance of the amendments.

Minor amendments that do not materially affect the Client's rights or obligations (such as corrections of typographical errors, clarifications of language, or changes to the Company's contact details) may be made without prior notice. The most current version of these Terms is always available on our website.

These Terms and any Agreement between the Company and the Client shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of laws principles. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

In the event of any dispute arising out of or in connection with these Terms or any Agreement, the parties shall first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) calendar days, either party may refer the matter to mediation. The parties agree to participate in at least one mediation session before initiating court proceedings.

If the dispute cannot be resolved through negotiation or mediation, it shall be submitted to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands. Notwithstanding the foregoing, the Company retains the right to bring proceedings in any other court of competent jurisdiction for the purpose of enforcing a judgment or seeking interim or injunctive relief.

If you have any questions, concerns, or requests regarding these Terms and Conditions, or if you wish to discuss any aspect of our services, please do not hesitate to contact us. We are committed to transparent communication and will respond to your enquiry as soon as possible.

You can reach Digital Front by email at info@digitalfront.nl or by phone at +31 20 123 4567. Our office is located in Amsterdam, the Netherlands. We are available during regular business hours, Monday to Friday, and aim to respond to your message within two business days.

For formal notices under these Terms, including notices of termination or dispute, please send your communication by email to info@digitalfront.nl with a clear subject line indicating the nature of your notice. Written notices are deemed received on the business day following the date of transmission, provided no delivery failure notification is received by the sender.